About PostureLab™

Refunds

Refunds are issued to your original payment method once the returned item is received and inspected. Processing typically takes 3–7 business days after the item arrives at our facility. Shipping fees, if charged, are non‑refundable.

Exchanges

If you need a different size or product, you can request an exchange through the portal. Exchanges are processed as soon as the original item is returned and inspected.

Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used or heavily worn items

• Items without original packaging

• Final sale items

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery. We will replace the item at no cost to you.

Order Cancellations

Orders can be canceled within 1 hour of purchase. After this window, your order may already be processing and cannot be canceled.

Contact Us

For questions about your return or exchange, reach our support team at:
Contact Us